Return & Refund Policy

Effective Date: [01/11/2026]

At Valentine and Dale, every product is thoughtfully crafted and carefully inspected before it reaches you. Your trust matters deeply to us, and we are committed to providing an exceptional experience rooted in quality, transparency, and care.

Because our offerings include skincare and personal care products, we maintain the following return policy to protect the safety and integrity of our products for all customers.

Final Sale Policy

Due to the personal nature of skincare and body care items, all sales are final. We are unable to accept returns or exchanges on opened, used, or altered products, including but not limited to body oils, hair oils, and future personal care offerings.

This policy is in accordance with U.S. consumer safety and hygiene standards.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of confirmed delivery so we may promptly assist you.

To initiate a review, email us at [your customer service email] with:

• Your order number

• A brief description of the issue

• Clear photos of the item(s) and original packaging

Once evaluated, we may offer a replacement, store credit, or refund, at our discretion. Approved refunds will be issued to the original form of payment.

Shipping Issues, Lost, or Stolen Packages

Valentine and Dale is not responsible for packages marked as “delivered” by the shipping carrier. Responsibility for lost or stolen packages transfers to the customer once delivery is confirmed.

We recommend selecting a secure delivery location. For delivery issues, please contact the shipping carrier directly. We are happy to provide supporting information when needed.

Ingredient Transparency & Sensitivities

Our products are formulated with thoughtfully selected ingredients. However, individual skin sensitivities and allergic reactions may occur.

By purchasing from Valentine and Dale, you acknowledge that:

• You have reviewed the ingredient list prior to purchase

• You understand that reactions vary by individual

• A patch test is recommended before full application

Valentine and Dale is not liable for adverse reactions, and refunds will not be issued for sensitivities or allergic responses.

Limitation of Liability

To the fullest extent permitted under Utah and United States law, Valentine and Dale shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. All products are provided “as is” and “as available.”

Policy Updates

This Return & Refund Policy applies to all current and future Valentine and Dale products unless otherwise stated. We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

Contact Us

For questions regarding your order or this policy, please contact us at:
[valentineanddale@outlook.com]