Shipping Policy

Effective Date: [01/11/2026]

At Valentine and Dale, we believe the experience of receiving your order should feel just as intentional and refined as the products themselves. Every order is carefully prepared and packaged with attention to detail before leaving our hands.

 

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays) after payment is received and verified.

During periods of high demand, product launches, or holidays, processing times may be extended. Any delays will be communicated as clearly as possible.

 

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Delivery timeframes are estimates only and begin once your order has shipped, not when it is placed. Valentine and Dale does not guarantee delivery dates.

 

Domestic Shipping (United States)

We currently only ship within the United States. Orders are shipped via trusted third-party carriers. Once your order has been transferred to the carrier, delivery is subject to the carrier’s terms and conditions.

 

International Shipping

International shipping is not currently available, rates, duties, and taxes will be calculated at checkout once available. Valentine and Dale is not responsible for customs delays, duties, taxes, or fees imposed by the destination country.

 

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for tracking details to update.

 

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Valentine and Dale is not responsible for:

• Orders delivered to incorrect addresses provided by the customer

• Delays or loss resulting from incomplete or inaccurate shipping details

If an order is returned to us due to an incorrect address, the customer is responsible for additional shipping fees to have the order re-sent.

 

Lost, Stolen, or Delayed Packages

Valentine and Dale is not liable for packages marked as “delivered” by the carrier but reported as lost or stolen.

Once an order is in the carrier’s possession, all shipping-related issues must be resolved directly with the carrier. We are happy to assist with documentation or tracking information when possible.

 

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at [your customer service email] and include:

• Your order number

• Photos of the damaged item(s)

• Photos of the original packaging

We will review the issue and determine the appropriate resolution.

 

Shipping Policy Updates

This Shipping Policy applies to all current and future Valentine and Dale products unless otherwise stated. We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting to our website.

 

Contact Us

For shipping-related questions, please contact us at:
[valentineanddale@outlook.com]